Refund and service delivery policy

Last updated: 12 October 2026

This policy explains when you can get back what you paid through the Triple website, how to cancel an order, and how and when we deliver the service you bought. It forms part of our terms of use.

What we sell

We provide digital services: website and store design, digital marketing, hosting and consulting. We ship no physical goods; services are delivered electronically by email, WhatsApp or a dashboard of your own.

Service delivery and timelines

Once the payment succeeds you receive a confirmation email, and we contact you within one working day to start. Each package shows its delivery time on the pricing page, counted in working days from when we receive the content and details we need from you.

Working days are Sunday to Thursday, excluding public holidays in Egypt. Delays in sending content or approvals on your side extend the delivery time by the same amount.

Cancellations and refunds

• Before work starts: you may cancel and receive a full refund within 7 days of payment, as long as we have not started.
• After work starts, before delivery: we refund the amount less the value of the work already done, deducting at most 50% of the package price.
• After delivery and approval: no refund, but the revision rounds included in the package remain available to you.
• Consultation: fully refunded if cancelled at least 24 hours before the session, or rescheduled free of charge.
• Custom project deposit: fully refunded before the first analysis session; 30% is retained after it.
• Monthly and yearly subscriptions: you can stop the renewal at any time; the current month or year is not refunded once it has started.

If we get it wrong

If we miss a delivery date for reasons on our side by more than 14 working days, you may cancel and receive a full refund. If you were charged twice or the wrong amount, we refund the difference in full once confirmed.

How to request a refund

Email [email protected] or WhatsApp +20 106 740 0502 with the order number from your confirmation. We reply within two working days, and the money returns to the same payment method within 7 to 14 working days depending on your bank or wallet.

Prices and payment

Prices are in Egyptian pounds and cover only what each package lists. Payments are processed by Paymob; we never see or store your card details. Any extra work outside a package is agreed in writing before it starts.

Contact

Triple — Cairo, Egypt. Email: [email protected], phone and WhatsApp: +20 106 740 0502.